Support & help
A question, an issue, an idea? We reply quickly — by a real person, not a bot.
By email
The main channel. Describe your need (and your shop's name) and we'll get back to you quickly.
contact@echo-studio-agency.frBy chat
When chat is enabled, you'll find the chat bubble at the bottom-right of the screen, on the website and in the software.
Frequently asked questions
NF525 compliance, margin VAT, catalogue import… answers to the most common questions.
See the FAQ →See a demo
Not a customer yet? We'll show you Echo TCG in real conditions, tailored to your shop.
Request a demo →Our response times
We aim for a first reply within 1 business day. Business shops get priority support. (Indicative, major incidents aside.)